Acknowledging the unique nature of each individual's skin, we are dedicated to assisting you in finding the perfect skincare routine. Consequently, we offer a straightforward return policy specifically for retail customers who have shopped at esthevani.com.
Should you have purchased an Esthevani product through an alternative website or a physical storefront, kindly contact the respective spa or website directly to understand their specific return policies.
Spa Partners holding an active Esthevani account are encouraged to address their return inquiries to their assigned Esthevani Representative.
For additional support, please contact our customer care team via info@esthevani.ca.
Items Ineligible for Refunds:
Opened, unsealed, or used products.
Items purchased on sale or gift cards.experience.
Expenses related to shipping.
To be eligible for a full refund, items must be returned within 30 days from the date of purchase.
Please note, customers will bear any shipping costs related to their returns. Esthevani is not responsible for items that are lost while being returned. We strongly advise securing tracking information for your return package.
Upon receipt and examination of your return, we will inform you of the decision regarding your refund. If the return is accepted, we will process a refund to your original payment method within 10 business days.
Be mindful that your bank or credit card company may require additional time to process and post the refund. If you have not received your refund after 15 business days from the approval, please reach out to us.
For any questions or additional assistance, you can contact us at info@esthevani.ca.
